Transforming Solar Operations
Array Field Service Solutions

Navigate operational complexities with confidence.

A Suite of Services Customizable to Your Needs

At Array, we understand that each solar project is unique—and so should your field service solutions. Tailored to meet your specific tracker configurations and operational challenges, Array services are designed to ensure your project runs smoothly.

  • Controller & Software Upgrade Services
  • Golden Row Inspections
  • Health Assessment Inspection
  • Help Desk Technical Support
  • Mid-Build Assessment
  • Onsite Logistics & Delivery Support
  • Site Optimization Services
  • Onsite Troubleshooting Services

Controller & Software Upgrades Services

In a rapidly evolving industry, staying ahead with the most reliable and modern technology is not just an advantage—it’s a necessity. Upgrading your PLC (Programmable Logic Controller) helps alleviate the risks associated with obsolete components, providing you with a robust foundation for secure and efficient operations for years to come. Equip your setup with a state-of-the-art supercapacitor, enhanced supervisory control and data acquisition (SCADA), and networking controls, assuring the autonomy of time and date settings independent of a backup battery. Explore the highlighted features of this essential service:

  • Better SCADA & Networking Controls
  • Supercapacitor, manufacturing shelf life of approximately 10 years
  • Time & Date Settings are not dependent on a backup battery
  • Upgraded PLCs are supported if current PLC is obsolete

Golden Row Inspections

This service consists of the inspection of a pre-assembled Array Technologies Solar Tracker with compliance to design and assembly specifications. The following areas will be covered onsite by Array field service managers:

  • A mechanical inspection of the pre-assembled row
  • Array Installation Guide
  • Review and discuss corrective actions for any trouble areas found
  • Site-specific Assembly Drawing Package (ADP)

Health Assessment Inspection

On-site evaluation of needed services and parts to optimize site functionality, along with recommending repairs.

  • Identify tracker components that need to be repaired
  • Evaluate tracker version
  • Material list of parts that need to be replaced
  • Work instructions and part replacement support

Help Desk Technical Support

At Array, we believe in going the extra mile to support your projects. Our Help Desk operates from Monday to Friday, from 8 am to 5 pm, with special coverage available on weekends and holidays to ensure the continuous operation of your solar sites. Leveraging the deep industry knowledge of our support team, we’ll help assist you in remote troubleshooting and warranty claims, helping you maintain optimal performance and peace of mind even during non-working days.

  • Remote troubleshooting
  • Warranty claims

Mid-Build Assessment

This is a site evaluation before project completion to determine if the mechanical components are installed according to the site’s ADP. It also ensures that the project is on time and ahead of its milestones to achieve successful tracker completion. This service includes the following activities:

  • Identify potential build issues that could delay the project
  • Highlight the installation process’s “Do’s and Don’ts”
  • Provide guidance on installation methods
  • Spot check mechanical components installation

Onsite Logistics & Delivery Support

The Logistics Material Management Technician (LMMT) will post daily transactions and monitor and report on your on-site material receiving management process. On a daily basis, they also help prevent short shipments while documenting and resolving damaged shipments and reconciling all materials delivered. This service provides customers with the following benefits:

  • Ensure customers receive solar tracker components on time
  • Maintain accurate inventory by tracking production and stock control
  • Recover damaged parts or lost shipments early in the supply chain process
  • Reduce the number of times components need to be handled

Site Optimization Services

On-site visual evaluation and optimization of Array tracker system output, with optional Array SmartTrack™ product.

  • Backtracking algorithms- east/west row spacing
  • Optimizing and fine-tuning PLC settings

Troubleshooting Services

Onsite evaluation and investigation for trackers that aren’t operating to their full capacity. Array’s experienced field service managers will focus on the following solutions.

  • Hands-on guidance troubleshooting
  • Severe weather tracker preparation
  • Site data controls
  • Tracker calibration
  • Tracker network functionality
  • Tracker operations
  • Tracker set point
  • Troubleshoot Software and O&M
  • Web-based PLC Interfaces

Ready to Optimize Your Solar Farm Installation and Operation?